Do you have a question about your order, delivery or a return? Contact us and we will respond within 24 to 48 business hours .

Email address (customer support)
contact.dosezn@gmail.com

Customer service hours
Monday – Friday: 9:00 AM – 6:00 PM
Weekends & public holidays: responses within 48–72 hours

Order tracking
To track your order, use the Order Tracking page (site menu).
Remember to keep your order number and the email address used when making the purchase.

Returns & Refunds
Before requesting a return, please see the page: Returns & Refunds .
To initiate a return, send us:

• your order number
  
• the product in question
  
• The reason for the return (optional)
  
• Photos/video if product is defective